Kaiyla A.A. Cooper

Aspiring ESL Teacher | Customer Engagement

First-generation college graduate with 7+ years of customer-facing experience and a strong foundation in language education. Skilled at building rapport, simplifying complex ideas, and creating inclusive learning environments. Known for delivering consultative service and engaging lessons that drive repeat business and student success.

Experience

Haskell’s Wine & Spirits

2017 - Present

Cashier

Engaged 100+ patrons per shift with tailored recommendations, boosting repeat customer visits.
Streamlined inventory management across 1,200 SKUs, reducing stockouts.
Processed $3k–$7k in daily POS transactions with 99.9% accuracy and zero compliance issues.
Recognized twice as “Customer MVP” for deep product knowledge.

Yinghua Academy

2015 - 2020

Aftercare Staff

Tutored K–8 students in math, reading, and beginner Mandarin, helping struggling students raise quiz scores by up to 20%.
Developed weekly art projects that increased after‑school participation by 15%.
Partnered with lead teachers to uphold behavior standards and maintain a safe, inclusive environment.

SELF International

2016

Volunteer Educator

Delivered interactive STEM and nanotechnology lessons to 30+ students, fostering engagement and curiosity in science.
Coordinated hands‑on demos and ensured smooth transitions between activities.

Education

Southern New Hampshire University

Bachelor’s in English

GPA: 3.6
Dean’s List (7 terms)
First-generation college graduate

Oxford Seminars

TESOL/TESL/TEFL Certification

2017

Skills

Languages: English (native), A1 Mandarin, Beginner Portuguese/Spanish
Education: Lesson planning, tutoring, classroom management, curriculum support, intercultural communication
Customer Service: POS systems, conflict resolution, consultative sales, inventory management
Technology: Google Workspace, MS Office, Zoom, LMS familiarity

Interests

Language Learning

Painting

Global Cuisine

Anime

Cats